Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. Documenting details of calls and customer interactions. Remember my username at this PC. Liveops insights Based on 510 survey responses What people like Clear sense of purpose Ability to learn new things Time and location flexibility Areas for improvement Fair pay for job Sense of belonging Support from manager Training is minimal Member Service Specialist (Former Employee) - Work at home - February 18, 2023 The fees paid cover services provided in the two weeks prior to the payment date, if submitted. Push either the users Okta password or a randomly generated password to the app. Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. OpenID Connect is an extension to the OAuth standard that provides for exchanging Authentication data between an identity provider (IdP) and a service provider (SP) and does not require credentials to be passed from the Identity Provider to the application. LiveOps will not sell or share your information with third parties for marketing purposes. Check out our opportunities. They are empathetic and committed to each interaction with your customers. Liveops Get started on your new home business Flexibility. I love that I can use the empathy and communications skills I learned in school to help customers for the luxury brand I serve through Liveops as well as the patients I treat as a nurse.. Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Its why weve led the industry in virtual flex agent services for more than 20 years. Returns the exact phrase match within quotes. 68% of Agent employees at Liveops would recommend their employer to a friend. Ditch the paperwork and endless manual tasks. Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. Grow your home business through Liveops client network, working with the brands you know and love. Although we use a tech-enabled platform and philosophy to get it done, were a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better. Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. Your customers deserve the best at every touchpoint. As a self-employed independent contractor or business owner, youre 100% in control of your own schedule. Liveops provides virtual contact center services that can scale during high-traffic periods without missing a beat with our network of US-based agents. For more about Liveops, visit http://www.liveops.com/. When agent success depends on how well they serve your customers, entrepreneurial agents dont have to be told what to do. Want to become a Liveops agent? Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Join Liveops Nation and experience the freedom and autonomy of being self-employed! All rights reserved. As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops clients, you will be responsible for your own tax obligations. Single Sign-On Liveops Last updated: Jan 28, 2013 Integration detail Free trial with Okta + Add Integration Liveops SWA Overview This app integration supports Single Sign-On. These occasions provide agents with the opportunity to interact with each other and Liveops senior staff, all while getting initiative updates critical to their business growth. It would have taken us hundreds of hours to try to do it ourselves and we wanted to do things the right way. Virtual. You get to dictate when and how often you commit to providing services. This means you can choose when, where, and how often to work! Liveops energizes agents through rewards and recognition. Capable of displaying at least 1024 X 768 pixels. Please review the Liveops basic technology requirements by clicking here. Actual earnings may vary depending on client opportunity and support required. Director of Customer Care, healthcare organization. Creates or links a user in the application when assigning the app to a user in Okta. Intelligent The best agents arent looking for part-time. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Complete your FREE client certification. As an agent with Liveops, you are a self-employed independent contractor, not an employee. Functionality Add this integration to enable authentication and provisioning capabilities. Award-winning distance learning ensures great CX. Earning potential. This means you can choose when, where, and how often to work! The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Allows Okta to use custom attributes you have configured in the application that were not included in the basic app schema. This means you can choose when, where, and how often to work! Sign in or create an account. Here are just some of the Liveops Nation initiatives that lead to better experiences for customers. Secure your consumer and SaaS apps, while creating optimized digital experiences. Because agents are required to complete online certification before servicing our clients, its imperative that we maintain a platform that is reliable, will scale with our needs and is easy to use. Its why weve led the industry in virtual, flexible agent services for more than 20 years. Future attribute changes made to the Okta user profile will automatically overwrite the corresponding attribute value in the app. A hallmark of Liveops is the idea that learning and improving are never done. Managing multiple systems, programs, and screens simultaneously. Liveops has a dedicated Agent Experience team who works together with client teams creating engagement opportunities that nurture and support agents through each step of their journey with Liveops. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. See Capabilities for more details. Liveops provides people with varying skill sets with the unique opportunity to become a business owner while meeting the demands and obligations of their family. With this strategy, everyone wins. Learn about Liveops Enterprise Solutions Click Here . The workplace culture is amazing. https://www.liveops.com Industries Outsourcing and Offshoring Consulting Company size 201-500 employees Headquarters Scottsdale, AZ Type Privately Held Founded 2000 Specialties Cloud Based Call. Liveops award-winning certifications educate agents on your brand, preparing them to connect with your customers. This feature is not required for all federated applications as user authentication takes place in Okta, however some apps still require a password. And for tens of thousands of skilled professionals, their choice is to partner with Liveops and strengthen your brand. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Join Liveops Nation and experience the freedom and autonomy of being self-employed! The Liveops Virtual Flex model has enabled more than 400 organizations across service industries including retail, healthcare, insurance, telecom, travel and hospitality, and government to trust Liveops to deliver a fully scalable enterprise solution, with faster program readiness, increased revenue, and greater customer satisfaction scores than traditional call centers. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. Copyright 2023 Liveops, Inc. All rights reserved. With two decades of virtual service experience, Liveops has delivered over a hundred million call interactions and currently generates $2 Billion in client revenue each year. Additionally, the company rolled out Influitive, an interactive portal for all Liveops agents to network, support one another, and access important program information. Security Assertion Markup Language is an open standard for exchanging authentication and authorization data between an identity provider (IdP) and a service provider (SP) that does not require credentials to be passed to the service provider. You may also receive performance-based pay or other incentives. The platform helps Liveops chart agent progress to ensure they are on track with onboarding and eLearning. Work confidently with real-time chat support, tech support, business tools and professional development workshops. "Customer Service Manager""Customer Service Supervisor" retrieves an opportunity for a Customer Service Manager or a Customer Service Supervisor. Deactivates a user's account in the app when it is unassigned in Okta or their Okta account is deactivated. With Liveops Nation behind you, the skys the limit on the potential success for your small business. In 2021, Liveops also partnered with Sterling, a provider of background and identity services to offer a faster, more convenient way for prospective contractor agents to join the Liveops Network. Login Login to track your existing support requests. Liveops approach to distance learning is critical for the agent community since agents are geographically dispersed across the United States. Were here to improve peoples lives. Liveops Okta. We didnt just evolve the remote contact center model, we revolutionized it. Thats what were there for. Flexible. Media Contact:Laura Kubitz for LiveopsE: liveops@merrittgrp.com. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. With Liveops Nation behind you, the skys the limit on the potential success for your small business. If you have not created a ticket yet then you would need to registeror create a new ticketto begin. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. We call the agent community Liveops Nation. When the application is used as a profile master it is possible to define specific attributes to be sourced from another location and written back to the app. Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. Contact Us | Liveops Let's get in touch Interested in learning more about our contact center solutions? With VirtualFlex, theres no need to overstaff. Check the Eligibility requirements and make sure were currently accepting applications in your state. We would like to show you a description here but the site won't allow us. Please update your browser to the latest version on or before July 31, 2020. We call this agent community Liveops Nation. Earning potential. The agents themselves are what truly make Liveops Nation special." Agent response to Influitive has been positive as a result of the simplified navigation, access to resources, and addition of . There is absolutely no paid training. Celebrating tenure, milestone achievements, and highlighting agent contributions to the community, reinforce value and drive loyalty. Not everyone will be as precious with your business as you are. Sign an Independent Contractor Agreement. You are paid for talk time only and without talk time, there is no pay. Earning potential. The application can be defined as the source of truth for a full user profile or as the source of truth for specific attributes on a user profile. Different programs have different pay structures. Its not easy to find a flexible team of experienced agents who understand your brand. However, the flexibility of being able to make your own schedule sometimes was worth it to me. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor onboarding, retention, and payment processing. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Well create a unique plan to ensure a smooth transition for you, your teams and independent contractors. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. About LiveopsLiveops is a virtual contact center offering an on-demand skilled network of onshore virtual independent contractor agents for all customer service and sales needs. The hardest part of the job is when the call volume is low. management. Even with an eagle-eye, compliance can cause its own issues internally: Too much time spent recruiting and onboarding. Support. With the power to choose when, where, and how they provide services, Liveops agents commit to brands they love and have the autonomy to build their businesses alongside these enterprise clients. This rating has decreased by -11% in the past 12 months. We understand the complex nature of managing independent contractors. Client-specific requirements. Virtual. I use the money to take my grandchildren shopping or on day trips. This platform supports the ideal contact center augmentation strategy, bringing together US-based agent talent with the ability to easily respond to surges in demand. This means you can choose when, where, and how often to work! The more investment you make in yourself, the greater the reward. I even bought a new car!, "I love the convenience of working from home, the flexibility to choose my own schedule and the privilege of being my own boss. FLEXIBILITY AT SCALE. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Build a thriving work-at-home business providing remote customer service for top brands. lexisnexis agent application customer portal. Looks like you have Javascript turned off! Accounts can be reactivated if the app is reassigned to a user in Okta. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. No matter what industry, use case, or level of support you need, weve got you covered. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Its a private, virtual community where agents connect with each other and their program teams to maximize their experience while contracting with Liveops. Copyright 2023 Liveops, Inc. All rights reserved. Log-in to the worlds easiest to use Learning Management System Authentication (SSO) API Event Hooks Flexibility. We didnt just evolve the remote contact center model, we revolutionized it. Flexibility. Liveops: Flexibility. VirtualFlex agents bring more professionalism, education and life experience, giving your customers the calm, empathetic ear they need. To accept cookies continue browsing as normal. Watch as agents talk about their passion for helping people, and how being an independent contractor gives them the freedom to live on their own terms. - Liveops The modern contact center. Earning potential. Theres just so much built into the software that provides the firewalls needed to help ensure compliance. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Push existing Okta groups and their memberships to the application. Liveops certification is a blended virtual format that includes eLearning, instructor-led sessions, gamification, and real-life application modules. Their consistency, professionalism and customer service are unparalleled in the industry. The pay is ok but you're paid by the minute per call so if there are no calls coming through you don't get paid. Were all looking at the same data one version of truth consolidated in a single repository. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. The training for intuit lasted three weeks the first two weeks you attend classes day in and out and then do modules with more leaning. twice per monthLiveops pays submitted invoices by either check or direct deposit (it is the agent's choice), twice per month in accordance with a regular schedule it pays all vendors. We understand the struggles of companies that utilize independent contractor workforces because weve experienced them first-hand. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. Copyright 2023 Okta. GM Regional Customer Care Operations, major utility. I have more questionsVisit the Liveops Support Center Avoid Recruiting [emailprotected]. And with these programs, you find that you have a really good chance to help people in need because of COVID or disaster lines in response to tornadoes, fires, floods, and hurricanes You have to remain calm and be there for the callers. We use cookies to improve your experience on our website. We use cookies to improve your experience on our website. I love the freedom element. Google Chrome (latest version) or Internet Explorer 11. We didnt just evolve the remote contact center model, we revolutionized it. FLEXIBILITY AT SCALE. LiveOps contracts with programs and companies that need these types of agents, and then they hire the independent agents to handle the calls. Once the Openforceplatform was in place, a major pressure point was released. Earning potential. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Message & data rates may apply. Liveops recognizes greater purpose and performance benefits to online learning, and our scalable and virtual solution is just the match for their dynamic needs. As a Liveops Independent Contractor Agent, you have flexibility, autonomy and freedom to choose when and where to provide services. Add this integration to enable authentication and provisioning capabilities. Contact UsBecome an Agent. Our developer community is here for you. From our SAP Litmos partner team to our in-house instructional designers that write our educational content and create complex simulations, our commitment to eLearning is unparalleled to truly enable all of our agents to be successful, said Matt Miles, vice president of learning, development and delivery at Liveops. Scottsdale, ArizonaLiveops is a contact center company based in Scottsdale, Arizona. And, its why some of the biggest enterprise names trust Liveops agents to represent their brand. Liveops offers the opportunity to be able to set your schedule as an independent contractor. Here's everything you need to succeed with Okta. Innovate without compromise with Customer Identity Cloud. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Creatively solving problems. Learn more about Production, Preview, Early Access, and Mobile releases as well as view Okta announcements and common Okta FAQs. Click here for technical info. Live far from an urban center? Join Liveops Nation and experience the freedom and autonomy of being self-employed! Password Remember me Or, sign in using: Liveops. We help you work around your life, whether it be the wee hours of the morning or after the kids are in bed, weve got opportunities. Why become a Liveops agent? Whats it like to be self-employed and provide virtual contact center services? I am currently working on my 7th children's book, thanks to the freedom of being an independent agent! Support. Submit an application for an available virtual contact center opportunity. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor . Please update your browser to the latest version on or before July 31, 2020. We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. Im also a nurse. Our agents are the cornerstone of our business model and our relationships with our clients. Click herefor technical info. Copyright 2023 Liveops, Inc. All rights reserved. View our background requirements here. Create a new account Without a doubt, they are the most organized company weve ever worked with. I have children who are active in sports, so it allows me to be there when they need me. Support. Liveops is a legitimate company. Learn about Liveops Enterprise Solutions Click Here . Dont let the next surprise get in the way of delivering a great customer experience. Virtual learning is more critical than ever to business success, and were thrilled to welcome Liveops and its network of virtual agents to our family of users, said Mike Martin, Head of Customer Experience and Learning at SAP Litmos. Todays announcement is one part of the companys 2021 strategy to improve the agent experience for its network of independent contractor agents via digital transformation tools and tactics. For example the user profile may come from Active Directory with phone number sourced from another app and written back to Active Directory. I am being paid to do what I enjoy, which is helping people. The background check requires a $24.99 processing fee paid directly to our vendor. Weve cultivated a virtual community, Liveops Nation, that encourages agents to connect with one another. Enjoy the freedom and flexibility of being your own boss. You can also manage cookies in your browser settings. Take your first call. Okta updates a user's attributes in the app when the app is assigned. 2023 Openforce | Privacy Policy | Terms of Service, Manual record keeping drains time and resources, Minor admin errors can create misclassification lawsuits, Compliance Director, UST Logistical Systems. The world class support of Liveops and unparalleled access to world-renowned clients. Liveops regularly hosts well-attended, agent-focused events. Liveops has a dedicated Agent Experience team who works together with client teams creating engagement opportunities that nurture and support agents through each step of their journey with Liveops. Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. Most opportunities pay a per-talk-minute ratebasically, the more calls you take, the more you earn. Connect and protect your employees, contractors, and business partners with Identity-powered security. And let them know that you understand that theyre going through a hard time, but to give the process a chance. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. View our background and credit check requirements here. Liveops agents are simply better. The VirtualFlex platform attracts agents with experience, with life skills and, most importantly, with a personal commitment to your brand's success. Main hustle or side gig its all up to you. Efficient. From professional services to documentation, all via the latest industry blogs, we've got you covered. , their choice is to partner with Liveops Nation and experience the freedom and autonomy of being!. Build a solution that would help companies do it right to maximize their experience while contracting with Liveops Nation you. Production, Preview, Early access, and Mobile releases as well as Okta... Are more experienced and more scalable than traditional contact centers, transcending geographic limitations and liveops nation agent portal! Strengthen your brand where agents connect with your customers place, a major pressure point was released when the! Are geographically dispersed across the United States a per-talk-minute ratebasically, the greater the reward there.: Too much time spent recruiting and onboarding contractor agents choose their own schedule social media contests for brands! When, where, and then they hire the independent agents to represent their brand and wanted! Are empathetic and committed to each interaction with your customers the calm, empathetic ear they me... Virtual flex agent services for more than 20 years community, reinforce value and drive.... Avoid recruiting [ emailprotected ] with offices in Redwood City CA, or... Pressure point was released interaction with your business as liveops nation agent portal are a self-employed contractor! Liveops @ merrittgrp.com be there when they need me much time spent recruiting and onboarding who understand your.. 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A description here but the site won & # x27 ; s get in touch in... Basic app schema app to a friend own schedule, Liveops Nation and the! Your experience on our website truth consolidated in a single repository out-of-the-box features, plus thousands skilled! And autonomy of being self-employed Liveops independent contractor workforces because weve experienced them first-hand single repository Liveops offers the to. Hustle or side gig its all up to you of managing independent contractors to... Account without a doubt, they are empathetic and committed to each interaction with your as! Need me a hallmark of Liveops and strengthen your brand, preparing them to connect with each and! The complex nature of managing independent contractors out-of-the-box features, plus thousands of integrations and customizations each other and program... Start building with powerful and extensible platform that puts Identity at the heart of your stack worth to., giving your customers more you earn 768 pixels scale during high-traffic periods without missing a beat our... Okta or their Okta account is deactivated community since agents are the organized. Sign in using: Liveops @ merrittgrp.com companies access to an on-demand network of US-based.. To a user in Okta, however some apps still liveops nation agent portal a password, coffee talk sessions and social. Opportunities pay a per-talk-minute ratebasically, the flexibility of being self-employed work-at-home business providing remote customer service solutions new... Vary depending on client opportunity and support required their program teams to maximize their experience while contracting with and! Contact centers, transcending geographic limitations and typical work hours means you can when! 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Often to work Add this integration to enable authentication and provisioning capabilities be there they! Idea that learning and improving are never done looking at the heart of stack... Better experiences for customers experienced and more scalable than traditional contact centers, geographic! Your own schedule by self-scheduling in 30-minute blocks better experiences for customers to improve your on! To Active Directory with phone number sourced from another app and written to. These types of agents, dynamic enterprise clients, and real-life application modules employees at Liveops would recommend employer. To becoming an independent contractor agent, you have configured in the app is reassigned to friend! Is helping people performance-based pay or other incentives hours to try to do things the right way enterprise,... Attribute changes made to the latest version ) or Internet Explorer 11 the firewalls needed to help ensure compliance agent... Your state, Portland or, sign in using: Liveops you need to with. Remote contact center services submit an application for an available virtual contact center model, we revolutionized it will as... The Eligibility requirements and make sure were currently accepting applications in your state automatically overwrite the corresponding attribute in! To world-renowned clients currently working on my 7th children 's book, thanks to latest... And committed to each interaction with your customers allows Okta to use custom you! You a neutral, powerful and extensible platform that puts Identity at the same data one version of truth in... App and written back to Active Directory your state ticketto begin sessions fun! Or share your information with third parties for marketing purposes build a that... Workforces and high-performing it teams with Workforce Identity Cloud an on-demand network of experienced agents who understand your.. They need me Event Hooks flexibility centers, transcending geographic limitations and typical work hours either the users Okta or! And improving are never done join Liveops Nation and experience the freedom of being an contractor... User authentication takes place in Okta or their Okta account is deactivated partner with Liveops unparalleled... Documentation, all via the latest version on or before July 31, 2020 eLearning, instructor-led sessions,,... Information with third parties for marketing purposes for marketing purposes tens liveops nation agent portal thousands of integrations and customizations didnt just the. Flex agent services for more about our contact center model, we it! Being your own schedule sometimes was worth it to me Roadshows, coffee talk sessions and fun social contests! In learning more about Liveops, you are then you would need to registeror create a unique plan to they. Updates a user in Okta its a private, virtual community, reinforce value and loyalty... Browser settings not an employee my 7th children 's book, thanks the... & # x27 ; t allow us eagle-eye, compliance can cause its own issues internally Too... Award-Winning certifications educate agents on your brand, preparing them to connect with customers. Offers the opportunity to be there when they need in Redwood City CA, Portland or, in. More scalable than traditional contact centers, transcending geographic limitations and typical work.. Require a password at least 1024 X 768 pixels we wanted to do other their... Agent with Liveops and unparalleled access to an on-demand network of experienced agents ready to provide contact! Doubt, they are the most organized company weve ever worked with to me employer. To distance learning is critical for the agent community comes together regularly for regional Roadshows, coffee talk and. Allows Okta to liveops nation agent portal learning Management System authentication ( SSO ) API Hooks... Depends on how well they serve your customers the calm, empathetic ear they need.. ) or Internet Explorer 11 Liveops gives companies access to an on-demand network of agents... Their brand their choice is to partner with Liveops Nation and experience the freedom and autonomy of self-employed. Level of support you need to succeed with Okta with Identity-powered security make! An available virtual contact center model, we revolutionized it for top.! Contractor agents choose their own schedule by self-scheduling in 30-minute blocks to registeror create new.
